If
you need direct help, you can chat directly with our agents
:
You
can also find below the most frequently asked questions.
Is your service
really free?
Our service is entirely free. Select your hotel and make
a request. Our agents will answer within 24 hours and
propose you to book in the hotel if there is availability.
We will request a valid credit card in order to confirm
your reservation and guarantee your booking.
Nothing is charged on your credit card !
The hotel needs the infomation in order to hold the room.
Your card is not charged. All charges are settled directly
with the hotel upon checking out.
How long does it take to get a confirmation for
my reservation?
Requests are answered within 24 hours. Please keep in
mind that we are operating from Italy. Time differences
may cause delay. Our office hours are 8:00am - 8:00pm,
Rome / Central European Time GMT+1.
If you need the help of one
of our booking agents you may call us at + 39 06 588 5016
or fax us at + 39 06 5834 3336.
You can also contact us by email at reservation@travel-to-italy.com
What is your cancellation policy?
Cancellation policy is generally 48 hours or 72 hours
prior to the date of arrival.
Cancellation policy is specified on your confirmation.
Please note that in case of late cancellation or No Show,
one night will be charged on your credit card.
If you need to cancel your reservation, please send a
fax directly at the hotel or to one of our agents. We
will then confirm your cancellation.
What about credit card security? Is it safe to
send it over the net via your reservation form?
Our secure server software encrypts all of your personal
information including your credit card number, name and
address, so it cannot be read as it travels over the Internet.
The encryption process takes the characters you enter
and converts them into bits of code that are securely
transmitted over the Internet.
If you still prefer not to send your credit card number
over the internet, you can call us or fax us the information.
What time can I check-in?
Check-in is generally from 12 noon onwards. For early
check-in you will have to ask the hotel receptionist upon
arrival. If you arrive early in the morning and your room
is not ready you can leave your luggage at the reception
area of the hotel and return in the afternoon. Please
notify us if you need late check-in (after 7. 00pm).
Room types: what are single, double, twin, triple
and quadruple rooms?
Single rooms have one single bed and thus accommodate
one person.
A double has one large bed (usually a queen size), big
enough for two or for one person who likes a lot of room.
A twin room includes two single beds.
Triple and quadruple rooms accommodate three and four
people respectively. A triple is composed of either a
large bed and one single or three single beds while quadruple
rooms can have either two large beds or one large bed
with two single beds. If your child needs his/her own
bed, you will be charged for an extra bed (prices vary
depending on the hotel). All rooms have private bathroom
and toilet unless otherwise stated.
We are travelling with our children.
There is usually no extra charge for children who are
less than three years of age (infants) and they can be
accommodated in the same room as their parents. Italian
hotel insurance regulations mean that any child who is
over three years of age must have his/her own bed. If
your child needs his/her own bed, you will be charged
for an extra bed (prices vary depending on the hotel).
In some seasons, hotels will provide an extra bed free
of charge - this is most frequent with three and four-star
hotels.
We are travelling with pets.
If you are traveling with pets let us know so that we
can suggest appropriate options, because there are indeed
hotels that accept pets.
Are non-smoking rooms available?
Non-smoking rooms are not very common in Italian hotels
but we can always check for you. More and more hotels
are now setting aside rooms for non-smokers.
If
you have not found the answer to your question, you can
chat directly with our agents :
